AI Assistant
To provide the citizens with the best possible user experience and answer their questions efficiently, we offer to develop and integrate a virtual assistant powered by the GPT-4 technology and all the content of the delegation.
« What are the tenders available in Montenegro?« , « Who are the people behind the organization?« , « What are the roles of the delegation?« , « What can you do?« , etc.
Ask questions. Find solutions.
Availability 24/7 : Our assistant is always there for you, any time of the day or night. Get instant answers at any time.
Exclusive data : Thanks to our access to proprietary data, the assistant offers information you won’t find anywhere else.
Simplified administration : No more long hours spent searching for information in PDF legal texts or navigating complex directories. Our assistant makes administrative procedures simpler and more intuitive. Information is personalized.
Multilingual support : Designed for the diversity of Europe, the assistant detects and responds in the language of your choice.
Contextual adaptability : The assistant understands the context of each question, offering more precise and relevant answers.
Continuous updates : Thanks to regular monitoring, the assistant is constantly improving to better meet your needs.
Data security : Your information is secure. The assistant is developed to guarantee the confidentiality and protection of user data.
How does the chatbot work?
Document preparation and cleaning
The virtual assistant is trained on meticulously prepared documents, including website content, PDF files, excel sheets, and any other digitally available documents.
Optimised Big Data indexing
To ensure a smooth user experience and fast responses, we have implemented an advanced big data indexing method for your content. The data has been segmented into chunks (« chunks ») with intelligent overlaps to ensure a seamless transition between information. This unique structure enables continuous querying, providing instant access to information, even in the face of immense volumes of data, guaranteeing relevant responses at optimum speed. Data is fed into the model via text extracts from the body of the site’s pages, as well as via the retrieval of pdf, txt, csv and docx documents.
Querying OpenAI APIs
The tool connects directly to the OpenAI APIs to query the ChatGPT-4 model. This means that every question is answered in real time, using the power of artificial intelligence to provide a fast, accurate and creative response. For example, the tool can put itself in the shoes of a baker and suggest energy incentives tailored to his context.
Integrated chat widget
The user-friendly chat interface is accessible via an easy-to-use widget, either a chat bubble or an embedded discussion, allowing users to ask questions and get instant answers. It is designed to integrate seamlessly with the user interface of the Brussels Economy and Employment platform on PCs, mobiles and tablets.
Multilingual management
Aware of the linguistic diversity of Europe, our virtual assistant is equipped with a language detection system. It adapts its responses according to the user’s language, offering a personalised experience. Welcome messages and interactions are also adapted accordingly.
Monitoring and analysing conversations
In order to continually improve the effectiveness of our assistant, we monitor and analyse conversations. This allows us to adjust and refine the model to better meet user needs.
Commitment to Data Privacy and Security
Our AI assistant is built with strict adherence to the General Data Protection Regulation (GDPR), ensuring that all interactions comply with European data protection laws. Key features include:
No data retention
To safeguard privacy, our system does not store any personal data from user interactions. Each session is processed in real time, and no historical data is saved, minimizing data exposure and risk.
Secure API Interaction
The chatbot interacts with OpenAI's API under stringent protocols where the content and conversations are not utilized by OpenAI to further train their models. This ensures that the data remains confidential and is only used to generate responses during the session.
Data minimization principle
Our approach adheres to the GDPR's data minimization principle by only processing information necessary to answer the user's queries effectively, without collecting extraneous data.
Advanced Security Features
Our AI chatbot solutions are fortified with the most advanced security measures to protect every interaction. Encryption ensures that all data exchanges are secure, while regular security audits verify our adherence to stringent standards.
Encryption and Safe Data Transmission
All data exchanged between the user and the AI assistant is encrypted using industry-standard protocols. This ensures that data remains secure during transit, preventing unauthorized access.
Regular security audits
The system undergoes regular security audits and compliance checks to ensure that it meets all current regulations and best practices, adapting to new security challenges and legislative changes.
Anonymization techniques:
Where necessary, data is anonymized to further reduce any potential privacy risks, ensuring that responses cannot be linked back to any individual.
